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Privacy Policy

iSIGNMEDIA.com Privacy Statement

This privacy statement applies to ISIGN Media.com and iSIGN Media websites, services and products that collect data and display these terms, as well as their offline product support services. It does not apply to iSIGN Media sites, services and products that do not display or link to this statement or that have their own privacy statements.

When This Privacy Policy Applies

Our privacy policy applies to all of the products and services offered by iSIGN and its affiliates but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including product offers that link you to external sites that may be displayed to you in advertising or other messaging by advertisers on the iSIGN network or other sites linked to iSIGN Smart Antenna Bluetooth or Wi-Fi exposed content pages.  Our Privacy Policy does not cover the information practices of other companies or organizations who advertise via transmission or offer on iSIGN smart antennas or other devices or networks.

Information We Collect

iSIGN Smart Antennas and related products use Bluetooth object exchange (OBEX) protocol and Object Push protocol (OPP) to ‘discover’ your device’s unique Bluetooth address.  Contained within this address is device information such as the device’s Bluetooth name which contains the make and model of your phone.  You must enable Bluetooth and make your device discoverable over Bluetooth to be discovered.   Once in the discoverable Bluetooth mode, your device broadcasts to other Bluetooth devices nearby (including our Smart Antennas). Your device’s Bluetooth Address is a globally-unique identifier that identifies each Bluetooth-capable device.  This address does not identify any attributes of the device or its user.  After Bluetooth discovery, our Smart Antennas may send your device a prompt asking if you are interested in receiving an offer.  Only consumers that opt-in, receive the offer.

iSIGN Media collects very specific device information in order to operate effectively and bring you the best products, services and experiences we can.  Consumers that opt-off do not receive the prompt for the offer again.

We collect device-specific information, unique Bluetooth ID device identifiers, location information through various technologies including Wi-Fi access points and smart antenna network information, as well as advertising campaign offers and related information.  In addition, we collect the following information:  the random, anonymous network model number of the Bluetooth adapter in the phone or mobile device, the make and model of the device, date and time of the connection, and the dwell time that the phone communicates with our Smart Antenna.

And store this information singularly and in combination.

We also store information relating to how long the device was within range of our iSIGN Smart Antennas, and Transfer data relating to whether prompts that are presented to the device via Bluetooth whether accepted, rejected or ignored, date and time of communications.

In addition to Bluetooth messaging, iSIGN Smart Antennas support Wi-Fi messaging.  To interact with a Smart Antenna using Wi-Fi, you must connect to it just like any other Wi-Fi Access Point.  No user name or password is required to make this connection.  After connection your device’s web browser can be launched and it will be re-directed to a web server that resides within each Smart Antenna.  No internet browsing is supported.  Web pages reside within each Smart Antenna.  Web pages residing on the Smart Antenna web server showing in-store offers can be selected.

We also store information related to whether a phone or other mobile device connects to our contained Wi-Fi open connection and landing and other pages, connect time, and “Events” described as if a user opens a web page and Poll Event if a user took a pool through a Wi-Fi connection.

When connected via our contained Wi-Fi access point, we store the device’s Wi-Fi Media Access Control unique identifier ID (MAC address) with location and connection data and web page hits for each Wi-Fi MAC address at each location.  We combine this information or store and use it singularly to form a Discovery Record.

The information stored is specific information about the mobile device, not the owner or user of the device.  We do not ‘discover’ or store personal information that would reveal the identity of the device owner or registered user, contact address, age, mobile phone number or other personal information. 

We do not discover, store, have access to or use demographic information – gender, country, name or contact.

Cookies & Similar Technologies

iSIGN Smart Antennas and other mobile proximity products do not use  or store “cookies”.  During communication between a user’s mobile device and iSIGN Smart Antenna and other iSIGN products, users are within the iSIGN ecosystem and not exposed to the World Wide Web.  Users should be cautioned that in navigating outside of iSIGN’s Smart Antenna apache webserver interface, on to iSIGN partner or other websites, the iSIGN’s Security Policy and Practices are no longer applicable and the user accesses third part and vendor websites and portals accepting risk according to the published Privacy Policy and standards of those sites.  Most iSIGN Media partner websites use "cookies," which are small text files stored on your device, to help operate the sites and collect information about online activity. For instance, they use cookies to store your preferences and settings; help with sign-in; provide targeted ads; combat fraud; and analyze site operations.  iSIGN and iSIGN products do not.

Display of Advertising

It is important to note that mobile devices connected to iSIGN’s Smart Antenna and other proximity devices can only view content that is exposed from the web server within the Smart Antenna.  These devices cannot access content that is on the internet, nor can they use the Smart Antenna connection to support applications on their device.  The Smart Antenna connection to the devices only supports device web browsing of content that resides on the Smart Antenna.  Content including advertising is delivered via Bluetooth or Wi-Fi not an internet connection.

You may opt out of receiving ads transmitted via Bluetooth by iSIGN Media smart antennas and other devices by opting out of an ad or communication offer transmitted to your device at any time, or for those exposed via Wi-Fi, by disconnecting any web server connection you have made to our device.

Children

As iSIGN and our products have no visibility to data or records which contains your personal information, all communications and transmissions are non-targeted and transmitted to all devices within range.  Communication and ads can therefore not be blocked from transmission to children who might be using a mobile device, as the user is anonymous to us.  iSIGN recommends that parents and guardians educate children under the age of 13 years that they should not opt-in or accept communication of offers transmitted to their devices via Bluetooth and they should also not connect to Wi-Fi networks without the parent or guardian giving the child express consent to do so.

How We Use Your Device Information

iSIGN Media uses the information we collect to operate and improve the products and services we offer.

And we may use the information to help make the ads you see on our ad-supported services more relevant and to draw consumer and business insights and analytics from the aggregated and compiled data.

All title and intellectual property rights in and to the collected data is owned exclusively by iSIGN and iSIGN has the right to collect, use and disclose any and all data for business and commercial purposes.  iSIGN will not use, share or publish the data unless it has been aggregated and anonymized such that it no longer reveals any confidential or individual information about a device or user.

Data Storage and Safeguarding Collected Data

Data collected by our Smart Antennas and other products is stored locally on our Smart Antenna and is then transferred to the iSIGN Back Office for secure cloud storage of the data and compiled reports.

Privacy and security are key considerations in the creation and delivery of our products and services. We have assigned specific responsibilities to address privacy and security related matters. We enforce our internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security and privacy engineering, training and assessments. We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our data bases containing personal data to authorised persons having a justified need to access such information.

International Transfer of Collected Data and U.S. Safe Harbor Privacy Framework

Data and information collected on iSIGN Media sites and services may be stored and processed in the United States or any other country where iSIGN Media or its affiliates, subsidiaries or service providers maintain facilities. Therefore the data may be transferred across international borders outside the country where our collected data or our services are deployed, including to countries outside the European Economic Area (EEA) that do not have laws providing specific protection for personal data or that have different legal rules on data protection. In such cases we ensure that there is a legal basis for such a transfer and that adequate protection for the collected data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) and by requiring the use of other appropriate technical and organisational information security measures.

iSIGN Media abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland.

Changes to This Privacy Policy

We will occasionally update this Policy to reflect changes in our products and services, and to clarify our practices based on experience and customer feedback. When we make changes, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how iSIGN Media will use your information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.

Other Important Privacy Information

How to Contact Us

  • If you have a technical or general support question, please visit  www.isignmedia.com to learn more about ISIGN Media Support offerings.
  • If you have a general privacy question or a question for the Chief Privacy Officer of iSIGN Media, please contact us at support@isignmedia.com
  • By mail: iSIGN Media Privacy Officer, iSIGN Media Corporation, 45A West Wilmot Street, Unit 3, Richmond Hill, Ontario, Canada L4B 2P2
  • By Phone: (905) 780-6200